Refund & Return Policy

1. Eligibility for Returns

We accept returns under the following conditions:

 

1.1 Defective, Damaged, or Incorrect Items

If your item arrives:

• defective,

• damaged,

• or not as described,

you are eligible for a free replacement or full refund.

 

You must contact us within 7 days of delivery with:

 

• Order number

• Description of the issue

• Clear photos or videos showing the problem

 

We will review your claim within 48 hours and provide next steps.

 

2. Items Not Eligible for Return

Because of health, hygiene, and supplier policies, some products cannot be returned:

• Supplements (opened or sealed)

• Fitness accessories that have been used

• Clothing that shows signs of wear, damage, washing, or deodorant marks

• Customized or special-order items

• Clearance or final sale items

 

We reserve the right to deny returns that do not meet our conditions.

 

3. Change of Mind or Wrong Size Orders

Since we operate through multiple dropshipping suppliers, we cannot accept change-of-mind returns.

 

However:

 

Clothing Size Issues

If a clothing item does not fit:

• You may request a replacement size within 7 days of delivery

• The product must be unused, unworn, and unwashed

• Return shipping costs may be the customer's responsibility (depending on the supplier)

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We will confirm eligibility and provide instructions.

 

4. Return Process​

To request a return, refund, or exchange, please contact us at:

​

📧 info@dragfitfusion.com

📞 514-434-7668

 

Include:

 

• Full name

• Order number

• Reason for return

• Photos/videos (for damaged or incorrect items)

 

Once your request is approved:

• We will provide a return authorization (if required)

• You will receive the return address (depending on the supplier)

• The product must be returned unused, in original packaging

 

Products returned without approval will not be eligible for a refund.

 

5. Refunds

 

5.1 Refund Method

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Refunds are issued through the original payment method:

• PayPal

• Credit card

 

5.2 Refund Timeline

Once the supplier confirms return approval or we verify your claim, refunds are typically processed within 5–10 business days.

​

Processing time may vary based on:

• Your bank

• Your credit card provider

• PayPal processing times

 

5.3 Partial Refunds​

Partial refunds may apply for:

• Items returned in non-original condition

• Missing parts or packaging

• Unauthorized returns

 

6. Order Cancellation

Because orders begin processing immediately through our suppliers:

• Orders may be cancelled within 2 hours of purchase

• After processing or shipment, cancellations are not possible

 

If the order has shipped, you may still request a return (depending on product type).

 

7. Lost or Missing Packages​

If your package is marked delivered but you did not receive it:

​

1. Check with household members or neighbors

2. Confirm the shipping address

3. Contact your local postal carrier

4. Notify us

 

We will assist with a claim and offer a solution, which may include:

• Replacement product

• Partial refund or store credit (based on carrier investigation)

 

8. Damaged Packages During Transit

If your order arrives damaged due to shipping:

• Contact us within 48 hours of delivery

• Include photos of the outer package and the product

 

We will contact the carrier and issue a replacement or refund.

 

9. Supplier & Third-Party Fulfillment

Because DragFit Fusion sells products fulfilled by several international suppliers:

• Return addresses may differ

• Processing times may vary

• Some products may be eligible for replacement only, not physical returns

 

We always follow the policies of our verified suppliers to ensure fairness and transparency.

 

10. Customer Support

We are here to help. If you have questions about returns, refunds, or product issues, contact us anytime:

​

📧 info@dragfitfusion.com

📞 514-434-7668

 

11. Changes to This Refund & Return Policy

We may update this policy at any time to reflect changes in our suppliers, operations, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.